ANALYSIS OF THE QUALITY OF OUTPATIENT SERVICES FOR BPJS PATIENTS IN THE IMPLEMENTATION OF THE JKN MOBILE APPLICATION AT HOSPITAL X BANDUNG CITY

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Mayang Sari
Susi Bekti Pangesti

Abstract

Currently, digital information technology is developing rapidly and with the digitalization era, the Health Insurance Agency has created a new innovation, the presence of the National Health Insurance Mobile (JKN) in the service sector is expected to facilitate and accelerate registration at Hospital X in Bandung City. The purpose of this study was to see how well Hospital X in Bandung City, Indonesia, provides outpatient services for BPJS patients after they implement the JKN mobile application. We used a quantitative approach with a descriptive design for our study.


Up to ninety-two people can be surveyed using a simple random sampling method. Analyze data using a Likert scale and frequency distribution. The results of this study indicate that the implementation of the JKN Mobile Application has been effective and efficient with an overall percentage using a Likert scale of 81.73% of respondents' values stating that they strongly agree that the implementation of the JKN Mobile Application facilitates access to services, saves service time, reduces service queues and speeds up service time when registering at Hospital X in Bandung City, However, Hospital X still needs to increase socialization to the community to use the Mobile JKN application through brochures, posters, social media and educational sessions at Hospital X in Bandung City.

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