ANALYSIS OF OUTPATIENT REGISTRATION TIME ON PATIENT SATISFACTION IN INDRAMAYU DISTRICT HOSPITAL

Abstract

This study aims to analyze the registration time of outpatients in the medical records department and its impact on patient satisfaction at the Indramayu District Hospital. The research method used in this study is a descriptive approach with a quantitative method. Data collection techniques include observation, interviews, questionnaires, and literature studies related to the core issues. The results of the study on the analysis of outpatient registration time and its effect on patient satisfaction at the Indramayu District Hospital show that the level of outpatient satisfaction is high, although several issues remain, such as: (1) Staff members often crowd together during medical record retrieval due to the narrow space between two racks. (2) There are frequent instances where medical records are difficult to locate. (3) Several patients still visit the storage area. The recommendations provided by the author to address the issues include: (1) The storage area should be reorganized to ensure staff do not have to crowd when searching for medical records. (2) Medical records staff should be encouraged to maintain the neatness of records to make them visually appealing and easier to locate, and the clinic should immediately return records, while inpatient departments must confirm if records are still needed in the inpatient area. (3) The entrance door to the storage area should always be closed, and the medical records staff should be firmer in enforcing the rule, as there is already a sign indicating that patients are prohibited from entering the storage area.