DESIGN OF SERVICE MANAGEMENT INFORMATION SYSTEM USING VISUAL STUDIO 2010 ORACLE DATABASE IN SUMUR DISTRICT, BANDUNG
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Abstract
This research aims to evaluate the service system in Sumur Bandung District, identify existing issues, and propose effective solutions. The research employs a prototyping method, using UML (Unified Modeling Language) for system design. The software development uses Visual Studio 2010 as the programming environment and Oracle as the database. Findings from the study indicate that the current procedures in Sumur Bandung are primarily manual, highlighting a need for a computerized service information system to streamline data retrieval and processing. The authors offer the following recommendations: 1)Implement a Service Management Information System: Introducing this system would improve data accessibility and efficiency in the district’s operations, 2) Adopt a Computerized System for Service Officers: This would simplify workflows, reduce processing time, and enhance service quality, 3) Streamline Reporting: A computerized system would make report generation faster, more accurate, and more efficient. These improvements aim to modernize the service system, making it more effective for both staff and residents.