IMPLEMENTATION OF THE WORK ORDER INFORMATION SYSTEM WEB-BASED AT PT XYZ

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Anika Mawasati
Rini Tisnawati

Abstract

The aim of this research is to identify the functional requirements for the design of the work order information system at PT. Indosat Mega Media (M2) Bandung. The analysis revealed several issues, including frequent delays in work order information for technicians, a lack of work order plan summaries, and the manual generation of reports. To address these problems, a web-based work order application was developed to streamline work order information management, scheduling, and report generation. Data collection methods included interviews, observations, and literature reviews. The system development approach used is prototyping, with design tools such as Data Flow Diagrams (DFD). Implementation was carried out using PHP and MySQL. The following recommendations are provided: 1) training for system users, 2) regular system maintenance, and 3) further system development to improve its effectiveness.

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