WEB-BASED AND TELEGRAM CHATBOT INFORMATION SYSTEM DESIGN AT PT EVA

Abstract

PT Electronic Virtual Assistant is a company engaged in the Chatbot-Based Application System on various platforms. Besides Chatbot EVA itself has several other features such as Livechat, Omni Channel, Broadcaster, some of these channels are Whatsapp, Telegram, Web Widget, Line, FB, Instagram, Email, but this system is too complex for those who need a simple chatbot, that's why it was made " Design of Web-Based Telegram and Telegram Chatbot Information Systems at PT EVA. This system was created using the methods of observation, interviews, data mining and UML modeling and then implemented in pure language, the PHP programming language and SQL database and using the Blacbox testing method. Then with the Telegram Chatbot Information System this is intended to create an AI that can be ussed by internal offices and the general public where the AI can be customized with the standards that have been provided, this AI can manage work data for each employee / public, personal notes for each employees / general public and others. And in the form of reporting which can be used as a benchmark for each individual or for the whole.