The Effect of Online Bpjs Outpatient Registration on The Effectiveness of Home Services Pakuwon General Hospital Sumedang

Abstract

Online registration through the Mobile JKN application is expected to speed up the administration process and reduce queues, thereby increasing efficiency, service quality, and patient satisfaction. This study aims to determine the effect of online outpatient BPJS registration on the effectiveness of services at Pakuwon Sumedang General Hospital. Descriptive quantitative methods were used with a sample of 100 patients, taken using the Slovin formula. Data were collected through questionnaires, observations, interviews, and literature studies, then analyzed with SPSS version 25. The results showed valid and reliable instruments with Cronbach's Alpha 0.936. There is a very strong relationship between online BPJS registration and service effectiveness (r = 0.989, p <0.01). Simple linear regression shows a positive and significant effect with the equation Y = 0.586 + 1.295X. The coefficient of determination of 97.7% indicates a large contribution of online registration to service effectiveness. However, technical constraints and lack of system integration cause delays and difficulties, especially for elderly patients, so that service effectiveness is not optimal. It is recommended to improve the system and train officers to improve efficiency and patient satisfaction .