Optimization Of The Outpatient Registration Process In The Electronic Medical Record System To Increase Efficiency At Al Ihsan Hospital

Sani  Fitriyani; Irwanti  Rubianti; Matoeari  Soelistijaningroem; Gema  Giatsyal Akbar Sya

Sani Fitriyani Politeknik Piksi Ganesha
Irwanti Rubianti Politeknik Piksi Ganesha
Matoeari Soelistijaningroem Politeknik Piksi Ganesha
Gema Giatsyal Akbar Sya Politeknik Piksi Ganesha

Keywords: Patient registration, Al-Ihsan Hospital, outpatient services, waiting time, online registration, mobile JKN, SIMRS, digitization of services

Abstract

This study aims to evaluate the outpatient registration process at Al-Ihsan Bandung Hospital, especially in the context of comparison between online and manual registration systems. The observation results showed that most patients had taken advantage of online registration through the Al-Ihsan Mobile Hospital application, which allowed for a faster verification process through fingerprint technology and facial scanning, especially for BPJS participants. However, there are still a number of patients who have not taken advantage of online services, causing long queues, service delays, and congestion in the waiting room. The average waiting time for patients from the verification stage to medical services was recorded at 139.33 minutes, exceeding the maximum standard of 60 minutes according to the Minister of Health Regulation No. 129 of 2008. Analysis using the 5M approach (Human, Method, Material, Machine, and Money) shows that the main obstacles stem from labor limitations, queue system errors, and technical glitches. Meanwhile, financial factors are not a significant cause. Improvements are needed in patient education, additional officers, and technology optimization to improve efficiency and quality of service.