Analysis of Obstacles in the Implementation of EMR to the Efficiency of Registration Services at Community Health Center X

Abstract

Electronic medical records or abbreviated as EMR as an innovation in the development of manual medical records must be implemented in Indonesia starting December 31, 2023 in every unit of health care facilities. Community Health Center X is one of the health facilities in Bandung Regency and in its services has 100% used electronic medical records starting from January 2024 as an effort to support services, the purpose of this study is to find out the extent of the application of electronic medical records to the effectiveness and efficiency of their use to support services, especially in the registration section as one of the first service units in providing services to patient. This study uses a descriptive qualitative method based on the researcher's perspective during the research. In the use of electronic medical records, problems were found that occurred due to obstacles and obstacles faced, especially in the registration service section, obstacles encountered namely improvements to the application system, problems on the network, errors in the programming process, electronic devices that experienced buffering, power outages while in the service process and not optimal backup equipment when a power outage occurred,  and the patient fingerprint feature cannot be used as a support in services. However, the existence of electronic medical records is also very helpful for officers in carrying out services to be more efficient and fast so that the accumulation of patients in the registration section is rare.