An Analysis of the Effectiveness of Electronic Medical Records in Outpatient BPJS Services at the CA Center Polyclinic, Al-Ihsan Regional Public Hospital

Abstract

The purpose of this research is to determine the effectiveness of electronic medical records (EMR) in outpatient BPJS patient services. The method used in this study is qualitative with a descriptive approach, and data collection techniques include interviews and observation. Based on the results, the study shows that in terms of duties and functions, the implementation can be considered effective. The staff apply the EMR system properly, and its usage is also perceived as effective by the personnel. Obstacles such as internet connectivity issues can still be managed well. Furthermore, from the aspect of planning or programs, the system is also deemed effective, as RSUD Al-Ihsan has successfully achieved its planned programs and has clear future plans. From the perspective of regulations and policies, the EMR implementation is considered effective because the staff adhere to and implement it in accordance with applicable government regulations as well as internal or third-party policies. Lastly, in terms of objectives and ideal conditions, the system is said to be effective because it has achieved the goals of delivering optimal, timely, and beneficial healthcare services for patients, with ideal conditions proceeding as planned by RSUD Al-Ihsan.