Analysis of Readiness and Obstacles to the Implementation of Electronic Medical Records: A Case Study of Bandung City X Clinic

Abstract

The era of digitalization in the health sector has driven fundamental transformation through the implementation of Electronic Medical Records (EMR), where the Indonesian government has set a mandate to adopt RME for all health care facilities by December 31, 2023, but more than 80% of health facilities in Indonesia are still untouched by digital technology This study aims to analyze the readiness and obstacles to the implementation of Electronic Medical Records at Clinic X in Bandung City as a The basis for developing an effective implementation strategy. The study used a qualitative design with an instrumental case study approach, involving three key respondents selected through purposive sampling with criterion sampling criteria, using semi-structured in-depth interview techniques and documentation studies, with data analysis using a thematic analysis approach. The level of readiness of Clinic X is still limited in terms of human resources who do not have direct experience using the RME system, inadequate technological infrastructure with only one low-spec computer unit, and organizations that do not have written policies and SOPs to support RME, with the main obstacles being limited technical skills, technological infrastructure, and finances Clinic X shows potential commitment and readiness but requires intervention strategic through gradual human resource training, strengthening technological infrastructure, and the formulation of operational policies, with implementation that must be carried out gradually and participatory according to clinical capacity.