The Level of Knowledge of Emergency Department Registration Staff at Humana Prima Hospital in Providing Education to Patients About BPJS Health Regulations for Emergency Cases

Abstract

The purpose of this study is to assess the level of knowledge of emergency department (ED) registration staff at Humana Prima Hospital in providing education to patients regarding BPJS Health regulations for emergency cases. This research employed a descriptive method with a qualitative data analysis approach, presenting findings based on interviews and direct observations. The results from interviews and observations conducted with ED registration staff at Humana Prima Hospital revealed a generally high level of knowledge. The knowledge levels were categorized as follows: Knowledge (Know) – 88.5%, Comprehension – 95%, Application – 85%, Analysis – 80%, Synthesis – 90%, and Evaluation – 87.5%. The high percentage across these categories indicates that the ED registration staff are well-equipped to deliver effective services, provide proper education, and communicate relevant information to patients about the regulations of BPJS Health coverage in emergency situations. This is particularly important, as many BPJS Health participants who seek care at the ED are not yet fully aware of the specific rules governing the use of BPJS Health for emergencies.