The Impact of the Use of the JKN Mobile Application on the Efficiency of Outpatient Waiting Time at RSUD Kesehatan Kerja Provinsi Jawa Barat

Abstract

This research examines the impact of the utilization of the JKN Mobile application on the efficiency of outpatient waiting times at the Provincial Health Work Hospital of West Java. This research uses a quantitative approach with data collection techniques through distributing questionnaires to 72 outpatient patients and mobile JKN users at the Provincial Health Work Hospital of West Java. From the results of the questionnaire distribution, it is found that there is a moderate correlation and a positive effect between the utilization of the JKN Mobile application and the efficiency of waiting times in outpatient care. From the hypothesis test results, it was found that t count > t table, 12.611 > 1.994, thus the hypothesis testing in this study is significant, with H0 rejected and Ha accepted, meaning there is a significant impact of the utilization of the JKN Mobile application on the efficiency of outpatient waiting times at the Provincial Health Work Hospital of West Java. Although the impact of utilizing the JKN Mobile application on waiting time efficiency in outpatient care is only 18.8%, with proper planning, it can be used as a strategy to improve waiting time efficiency at RSUD Kesehatan Kerja Outpatient Department. In this regard, the author suggests to the Hospital management, among others: (1) Increase the use of JKN Mobile through socialization and assistance, especially during registration, (2) BPJS Kesehatan needs to enhance the features and accessibility of the application, especially for the elderly and users with digital limitations.